https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html Simply open your mobile ticket as usual from the SMS you receive from Ticketek. %PDF-1.5 Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). {"serverDuration": 27, "requestCorrelationId": "92cc24aaa4d478d0"} Ticketek's Group Bookingscan help you plan your next excursion. Choose the best delivery option that suits you. Email us now at newevents@ticketek.co.nz, To learn more about Ticketek, please go to https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. There was a spelling mistake in the email address entered. If you are using the Ticketek iPhone app, the mobile tickets will also be automatically stored in your Ticket Wallet when you are logged into your My Ticketek account. Some events, however, may have a ticket limit applied; you would have been informed of this on the event page, Each event will have different delivery options, however where available, we recommend choosing ezyTicket or Ticketek Mobile Ticket (see below for details). For more information on requesting a physical card please see here, and for more information on Mobile Membership please see here. New South Wales / Australian Capital Territory, Refundable Tickets Terms and Conditions of Sale. A complete list can be viewed in our Refundable Tickets Terms and Conditions of Sale here. Ticketek Terms and Conditions of Sale. Ticketek mobile tickets can also be added to Apple's Passbook for iPhone users with iOS6 or higher installed. Yes, if you wish to delete the details of your saved credit or debit card, you simply need to log into your My Ticketek account, visit the Payment Details page and hit the 'delete' button. AFL Members with accessible bookings requirements and additional service assistance requirements (for example you do not own a mobile phone) can contact the relevant ticket agent as outlined below; MCG - Ticketeks accessible seating hotline on 1300 665 915 or complete the form on Ticketeks website. General Admission seating is subject to availability, and information for each game will be released the week off on our website here. Hello fresh has an offer on Ticketek, which is a scam don't click it . Some events may have a Family ticket which includes 1 Adult and 1 Junior. The email account that the message has been sent to is full. If you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. If you experience any difficulties purchasing tickets online which are not answered in these FAQs, please contact us. Tickets purchased to General Admission events cannot be refunded should they be lost. Find out more about. The term including when used in these Terms and Conditions is not a term of limitation. Can I use my existing Ticketek Gift Voucher to purchase another Ticketek Gift Voucher? Ticketek Gift Vouchers cannot be redeemed for tickets to events where it is a condition that a specific credit or debit card is required to complete the transaction - for example a Visa Entertainment pre-sale. Please note there maybe no replacement for General Admission tickets. In the interests of minimising ticket scalping, Ticketek may change your delivery method to "venue collect" at its discretion. I've been invited to purchase held seats by my friend, how many seats can I purchase? My Ticketek Gift Voucher has no Voucher ID? You have the option to invite as many friends as you like via Facebook or email to purchase the reserved tickets. <> In particular, the following form part of the Sellers terms unless otherwise specified: SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties. Safe, Fast and Verified Yes, 90 days after the event, tickets will automatically be removed from your Ticket Wallet. When can I request a refund if I have purchased Refundable tickets? Going to an event with a social club, company, school, family or friends? If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. Please comply with any stated ticket limit for this event. Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. Do I need to be logged in to see 'My Events' and if so how do I know? You might find the following websites helpful if you want more information about ticket scalping: Search Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR Select an event category type from the Genre drop-down menu and click 'GO'. The mobile number provided will be sent your mobile ticket/s 8. This is just another way of conveniently storing and viewing your mobile tickets. Ticketek recommends that you select Registered Mail for these events where available. If you don't opt-in during purchase, you can also opt in to Friend Spotter at a later date by using the 'Share and Save' button on your mobile tickets. My Ticketek; Gift Vouchers; No, for the first release, the app will only be an iPhone app. Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller). Concession tickets can always be purchased from your nearest Ticketek Agency, provided they are available. No, you cannot redeem your Ticketek Gift Voucher for another Ticketek Gift Voucher. For location services: Settings -> Privacy -> Location Services, for notifications: Settings -> Notifications. If no other invitees purchase the seats that Invitee A would have purchased then those seats will be released back for sale and the group will have been split. Ticketek will deliver a full-service solution that will utilise the knowledge and relationships of Motorpoint Arena Nottingham's existing ticketing and customer services teams. Checking this box will securely save the details of credit or debit card for use when making your next Ticketek purchase. Please be aware that ICC Sydney has NO obligation to honour tickets purchased from or through unauthorised re-sellers. The obstruction varies in different venues. Why does the app ask to use your current location the first time it's opened? At this time Ticketek NZ cannot post tickets overseas. The live event ticketing, data and analytics company will also provide its ticketing technology, CRM, marketing and analytics platform, which will be supported by . An Ed Sheeran fan shared a screenshot of their Ticketek message. When I buy and send mobile tickets to my friends, do they need to download the Ticketek app? What if a show is cancelled or postponed? This is so we can show you upcoming events in your vicinity. You will need to make sure you purchased your tickets with a My Ticketek account so that your tickets will appear on Marketplace. iPad, tablet PC, laptop) to gain entry to an event? What happens if my phone is out of battery or my network coverage is low when I get to the venue? For all enquiries relating to ticketing, please visit Ticketek (MCG) or Ticketmaster (Marvel Stadium) locations. Ticketek is the only authorised ticket seller for entertainment events held at ICC Sydney Theatre and Darling Harbour Theatre. Ticketek routinely mismanages ticket processing which should be simple. What qualifies as a concession ticket? Do I have to save my credit or debit card details? Ticketek Gift Vouchers are available to purchase online through ticketek.co.nz, Ticketek's mobile site and mobile apps, Ticketek agencies and over the phone through the Ticketek Call Centre. Print this PDF as this will be your access to the event. Group Bookings are available for selected events and are subject to availability. Write a review Ask a question. Your saved credit or debit card details will pre-populate whenever you are logged in and buying tickets, so all you need to enter is the CVC security code on your card to complete the purchase. No, AFL Members will not need to pay transaction or ticketing agent fees at Marvel Stadium. The announcement of P!NK's Summer Carnival tour of Australia coincides with the release of her highly anticipated new album, " TRUSTFALL ". There was a problem with the email server that the message was sent to. https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405 Change My Location Limitations on number of tickets purchased. 2023 Ticketek Pty Ltd (ABN 92 010 129 110). We also regularly monitor our ticketing system for suspicious transactions. The user in this instance may view the Mobile Ticket on a desktop computer via the link in the confirmation email and print the barcode, or can visit the box office on the day of the event. The app is built for the iPhone, although it will run on an iPad at iPhone resolution. No, refundable tickets can only be selected during the original purchase. You will need to provide some form of ID so that the staff can access your Ticketek account details. Some States have specific legislation in place to manage the sale of tickets in certain circumstances. Yes, you can change your region using the location menu at the top of the Ticketek homepage and we'll remember this choice for your future visits. Where can I find my AFL Membership number? When you purchase your ticket and choose Mobile Ticket as your delivery option, you will be asked to put in your name and your mobile phone number as part of the purchase process. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information. All venues have seating options available for patrons in wheelchairs or who require assistance. I have received a Gift Voucher for a particular event, how do I redeem this through Ticketek? How does Ticketek remember my preferences when I return? n& ^!$xsC1 E(nnK!d* 8p^38 |w _>c*)iS. Please note that the the confirmation email is not your tickets, the tickets you purchased will be delivered to you by the delivery method chosen during the purchase process. If you are linked to other members, you can find their barcodes by signing in, clicking on your name in the top right hand corner, and selecting "switch accounts". Ticketek will very rarely permit GA tickets to be distributed via regular mail thus the reason delivery options such as Registered Mail and Express Post are available only for General Admission tickets. Tap the trash can at the top right of the event pass to shred the event pass. This ensures that the group remains together when purchasing seats by avoiding the following scenario: No, Ticketek will not retain your personal information unless you have already signed up as a My Ticketek member. These special event Gift Vouchers can only be redeemed through Ticketek Agencies for the events which they relate to. Their barcode will then be on their homepage. Ticketek Gift Vouchers can be delivered by post or purchased in person at a Ticketek Agency. Please note that there will be large wait times on the phone when dining tickets go on sale. You can redeem your Ticketek Gift Voucher online through ticketek.co.nz, through Ticketek's mobile site and mobile apps, or over the phone through the Ticketek Call Centre. Going to ticketek.co.nz, visiting the mobile site or downloading the Ticketek mobile app; Choosing an event on sale and selecting your tickets; Entering the Voucher ID on the payment page; and. No, the credit card pre-fill feature simply gives you the option to save your card details. How will I know when my content is personalised? Ticketek will only mail tickets to the residential address of the credit/debit card holder. While Ticketek takes all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur. Yes, you can partially refund part of your ticket purchase if your circumstances meet the list of approved reasons. Angry attendees couldn't access their tickets on their phones after purchasing them through Ticketek. Placing seats on hold and redeeming them is limited to online transactions only. To be eligible for a Group Booking, a minimum of 6 to 20 people is usually required, however this may vary. No, Ticketek Gift Vouchers are not reloadable. If you have access to the Ticketek iPhone app, you can log into your My Ticketek account within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. Please see the links below from both Ticketek (MCG) and Ticketmaster (Marvel Stadium) regarding their mobile ticketing processes. Once a ticket is added to Passbook, you can the drag back of the event pass to initiate a manual update of details. Ticketek may not replace tickets where seating is unallocated (general admission tickets); You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. If an error on your behalf results in Ticketek reprocessing the ticket transaction at your request, Ticketek may charge to you the actual costs incurred in reprocessing the ticket transaction, including any chargeback or postage fees charged to Ticketek by a third party. Can event notifications and location services be turned off from the Ticketek app? Note that General Admission tickets, if lost may not be replaceable therefore we again recommend ezyTicket or Ticketek Mobile Ticket, or registered mail where available, On occassion you will also be asked to complete the Ticketek safeguard ("Captcha"). Unless otherwise provided under the Refundable Tickets Terms and Conditions of Sale (if applicable): Admission to an event is subject to the Sellers Terms. The email you received was sent to you by one of your friends when they purchased tickets for an event through the Ticketek website, to let you know that they reserved tickets for you to the same event. The MCG does apply an additional transaction fee. Change My Location If it's unclear what a Family ticket consists of on your event page please submit a request and we'll get back to you. Each ezyTicket PDF attachment represents an individual ticket to the show, with its own unique barcode that must be scanned for entry. Ticketek may not replace tickets where seating is unallocated (general admission tickets). You are required to present your credit/debit card and photo I.D. Ticketek takes a range of steps in an attempt to reduce the incidence of scalping, which are set out below. What can I redeem my Ticketek Gift Voucher for? Where do I redeem my Ticketek Gift Voucher? Have more questions about Ticketek Gift Vouchers? <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S>> 4 0 obj If you are using the Ticketek iPhone app, the tickets in your Ticket Wallet will automatically adjust the backlight to be suitable for scanners. Tickets for Sport, Concerts, Theatre, Arts, Family Events, Comedy, Festivals | Ticketek Australia Wu-Tang Clan & Nas NY State of Mind Tour NRL Telstra Premiership 2023 Season GABS Craft Beer Festival Palm Tree Music Festival Ft. TISTO, KYGO, LOST FREQUENCIES & More Ampol State of Origin 19 Crimes x Snoop Cali Rose ISUZU UTE A-League 2022/23 Season Methods of collection and/or delivery will be available when choosing your collection/delivery details.
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