Scroll down to Return Preferences and click the Edit link on the right. I sold hundreds of items with 100% feedback. These policies tell customers what items can be returned and for what reasons, as well as the timeframe over which returns are accepted. Free shipping for many products! First response from me is always "Return for refund". See our Partial refund guidelines for more details. When youre responsible for return shipping, you can choose from a number of options in the return request form. If the buyer is responsible for return shipping costs, and they refuse to pay, you can ask us to step in and help resolve the issue. The following day i found out that the buyer didn't like my suggestion and opened a case for refund. eBay sellers can include a restocking fee of up to 20% for returned items. If the return is verified, we assist the buyer in returning the item to the seller and offer them a full refund. You must have gotten just the right customer service rep at just the right time to have had no problems. We do not give refunds and this buyer did not read the terms. If you paid for the return shipping, you'll need to work with the shipping carrier to try and find the item. Get it as soon as Sat, Oct 15. Can I refuse to give a refund on eBay? If not, or if you've paid for the label, you should, The seller hasn't responded to your return request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted the return but didn't provide a return shipping label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days. How many times do you call eBay if there is a problem? But, being a large volume seller, they issued aform letter telling me where to return it, after which I would receive a refund. We are only stating what happened to us- sorry if that is unbelievable. Select your carrier and enter the tracking number. SELLERS LEAVING EBAY IN DROVES, AFTER 20 YEARS, I Re: SELLERS LEAVING EBAY IN DROVES, AFTER 20 YEARS Re: final value fee includes charge on sales tax! Thanks for the good suggestion. when ebay found you not at fault they only meant the buyer protection case that was opened would not count against youyes any feedback the buyer leaves is. I was indeed shocked that in was the first call this was resolved. With the new defect rate, it will only get worse. The returns process. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management. Hope that helps. The stilts were a pretty great find! A return and exchange policy is a set of rules a retailer creates to manage how customers return and exchange unwanted merchandise they've purchased. I did let the seller know that it would be expensive to return the item and since this was not a result of me changingmy mind, I didn't think it was reasonable to ask that I pay the return shipping. Need an update on an open return request? I dont think they really read this post. I don't accept returns, why do I have to pay for a return shipping label? Compradores com histrico de abusos do processo de devoluo podero estar sujeitos s consequncias descritas na Poltica sobre compradores abusivos. A couple of buyers indicated they received no response. By the way, I notice you have four Neutrals in six months (which I think is a lot). If a Global Shipping Program item arrives damaged, you would file a "return request," just as you would in a non-GSP transaction. Why would the buyer be liable for return shipping if damaged by the carrier? The letter also stated that there would be no replacements sent. Why would you risk having your seller rating dinged over a $4 item? I guess it always boils down to buyer beware! How do I initiate a claim? If the buyer uses alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refunds, even if you agreed to pay return shipping charges. They told us that since the item was returned damaged and not in the condition we sent it that they would chargeback the cost of the item. And keep calling back if needed! Just initiate it as such, and the seller can either approve or deny it. Choose the label you want to send to your buyer. There is a reason why thousands of honest, experienced long-time sellers are leaving ebay and selling on other platforms. But, like I said, all I got was a form letter. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. I agree. USPS Package Tracking Not UpdatingWhats Wrong? Why was my refund less than the amount I paid? There may have easily been one years ago that I dont remember, but for the most part we work hard to make sure we dont. Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. Se o item foi danificado por no ter sido embalado e protegido corretamente para o transporte, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. If youre sending funds to cover the shipping cost, the buyer isrequired to fill out the customs forms. Returns and GSP. Same old form letter rma number garbage. I would hate to see ebay make this a requirement as I suspect that all a customer would have to do is say that the item was damaged and we would have to pay whether there was legitimate proof or not. Receive a full refund, partial refund, or replacement item. We would refund a buyer if an item was damaged. Log in to your eBay account and find the purchase history section Click on Return this item Select the reason for returning the item Attach the photos showing the damage Click on Send Once you submit the return form, the seller has three working days to contact you back and offer a solution for the problem. He returned the item because it didnt work when he received it. being new to EBAY I wanted to follow Ebay guidelines regarding the handling of items shipped that are damaged during shipping. Message 3of 4 latest reply 3 Helpful You'll need to send it back within 10 business days, using tracked postage. Well I have changed my listing to reflect that I will split the cost of the returned damaged item. Heres how you can do it: Once you submit the return form, the seller has three working days to contact you back and offer a solution for the problem. Accept your return request and offer a full refund Youll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. I called Ebay and got no where. Who covers the shipping costs depends on why you're returning it. Log on DoNotPay in your web browser and we will help you. With eBay, it's left to theseller's good graces to reimburse the buyer or a lengthy, and often antagonistic, negotiation is required between the two. No matter which type of return policy a seller chooses, however, a buyer is always entitled to a return if the item arrives damaged, is faulty or does not match the listing description. A lot of people, well, I dunno. We use cookies to ensure that we give you the best experience on our website. If you are the buyer in this situation, all you need to do is file an Arrived Damaged eBay return and work with the seller in resolving said claim. 05-11-2014 But at some point, the scammers are going to figure out the weakness in that business plan. Ensure that the amount includes tracking, and on items that that have a total cost of $750 or more, include signature confirmation. When using your own carrier, make sure to upload the label and tracking details to the buyers return request. Free Shipping.CXRacing Turbo Kit For 92-00 Honda Civic, with D15 D16 . Paypal refunded us in full including the shipping. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Use the phone over e-mailing when you want a response), and told them the situation. There's a good chance that the $100 printer, the $300 wide-screen monitor, or the $170 router you recently bought from Amazon weren't supplied to the e-commerce giant by their original . Who pays for return shipping? If you don't ship the return by that date, we may close the request and you won't receive a refund. Why would the buyer be liable for return shipping if damaged by the carrier? Hopefully he will be able to. 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And there not even any hassle. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches or defects. If the expected shipping charges exceed the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. That's not "new". Learn more about our signature confirmation requirements. We used the other account for our own private purchases. In some cases, you can't know for sure. If you select Other, enter the carrier name. What Sold On eBay!My eBay Store: https://www.ebay.com/str/joysnewtoyouOther eBay Selling Tip Videos:How . Returns. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. Estado igual ou inalterado (lista no exaustiva): Queremos ter certeza de que o eBay um espao de vendas justo. Jen in Indiana. Ebay says "no refunds" does not apply unless the item is damaged by the carrier. If the buyer is returning an item because it's damaged, faulty, or didn't match your listing description, the eBay Money Back Guarantee allows them to return it for free. "Birth certificates show that you were born. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. Why should a buyer be out anything because they got something broken? DAMAGED ITEMS: If you receive a damaged/defective item, please email hello@shopriffraff.com within 7 days of delivery. If the buyer is returning an item because its damaged, faulty, or didnt match your listing description, the eBay Money Back Guarantee allows them to return it for free. The item is only $25.00, but thetracked packet rate will be approximately $14.00. Yes, it's that simple! Amazon Package Sent to the Wrong Address? You shouldnt have problems getting back the money that the item is worth. Ive had this happen and the ebay help boards are full of examples of this. The eBay process to issue a refund works as follows: Buyers open a return application via the website after changing their minds. Voc poder devolver o item se o vendedor aceitar devolues, mas, como o produto no est mais no mesmo estado o qual foi entregue, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. Sellerswho automatically presume the buyer is trying to get something for nothing . well I have a problem with this. Required fields are marked *. Check their FB/DSR rate -- it's possible they might care about getting a neutral/neg FB or an INAD case. To say that you lost all creditability (credibility) is way overly simplistic and a frankly unbelievable statement!!!! Also we would never sell a broken item pretending that it was not broken. Well be able to help you quickly by chatting with you online or through a quick phone call. Many eBay sellers accept returns if you've changed your mind. If the buyer is returning the item because it's damaged, faulty, or didn't match your listing description, then you're responsible for the return shipping costs, even if your returns policy says you don't offer free returns. Birth certificates show that you were born. I wasnt even expecting them to put the money back in my account right then. What happens to seller when eBay refunds? But for this specific one, they were quick to remedy the problem. Find the item in Returns and cancelled orders. If you selected to bring the item into the store, please return it within 14 days to 15 S. Block Ave. Fayetteville, AR 72701. free shipping Browse 1993-2011 Ford Ranger pickup truck repair panels and replacement body parts. So CALL eBay when something like this happens. If so I would have called back to get a new representative on the line to straighten it out. But I do tend to set high standards for sellers based on the way I behave as a seller which is a good way to set myself up for disappointment. Select your carrier and enter the tracking number. It could not hurt you. Learn more about return shipping. A seller either indicates "Seller Pays Return Shipping" or "Buyer is responsible .". I'm just tempted to toss it in the garbage and save myself a lot of aggravation for the $11.00 I may or may not receive. How To Deal With a UPS Damaged Package Without Losing Your Temper, USPS Damaged a Package From eBayHow To Solve the Issue Stress-Free, Reporting a DHL Lost Package the Easy Way. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesn't match the listing description. If you return the item used, damaged, missing parts, or if it gets damaged during return shipping, the seller may deduct an amount from your refund to cover the loss in the item's value. So what I have learned is that the accident of damaged items in shipping is neither the Buyers fault and or the seller's fault with exception to faulty packaging and that the EBAY standard of Buyer's responsibility to pay for returns is not fair and what would be a somewhat remedy. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. The returns process usually starts with a message . Transfer money online in seconds with PayPal money transfer. The best and quickest way to file a return request for the faulty item is through your eBay purchase history. Bumper may require modification if your vehicle has a tow bar fitted. Para manter essa confiana, esperamos que todos os usurios se tratem com respeito. If you want to provide an alternative method of returning the item, simply select Confirm you will facilitate the return from the View return details section. Many eBay sellers do not understand that No Returns does not mean No Refunds. How they can respond depends on the reason for your return: Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund depending on their returns policy, this may or may not include the original shipping cost. 4. When the seller accepts your return, you'll receive an email to your Messages with the subject "Send the item back". eBay Protects You When you sell on eBay, youre protected by policies, transaction monitoring, and data systems that make eBay a safe and vibrant community. Unfortunately some people do try to scam the system and send back their damaged items, but if the item is returned to you in a different condition then you sent it, you dont have to worry. If the buyer doesnt use the return shipping label, you are not charged for the cost of the label. eBay Selling! You can return the item if the seller accepts returns, but as it's no longer in the exact same condition as when you received it, some sellers might provide a partial refund to account for the loss in the item's value. Ive been following you for a while and really enjoy your articles and videos, but you lost all creditability with this overly simplistic and frankly unbelievable article. If you aren't satisfied with the service you've received or an item you've purchased, all you need to do is fire up your DoNotPay app. Oh, I totally agree. Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. Disclaimer. Learn more about our Condition of returns policy. Select your reason for the return and enter a comment about why you're returning it. I've had mostly positive experiences as a buyer and I know that,occasionally, we're going to end up unhappy. I shipped an item and it was damaged in shipping. We had to file a claim for an item that was sent to us in broken condition (was not damaged in shipping). See how to check the status of your return. Recycling old glasses is a great way of making the materials used in your spectacles last longer, and avoids unnecessarily sending them to landfill. When your return request is accepted, you'll receive a return shipping label from either the seller or eBay, or you'll be asked to purchase one directly from a carrier. Ensure the buyer uses a tracked serviceand includes signature confirmation for items with a total cost of $750 or more. Where the goods are returned due to being faulty the consumer is entitled, under the Sale of Goods Act 1979 (as amended), to return the goods within a reasonable time after purchase and claim a full refund plus any other losses that have been incurred as a direct result of faulty goods being supplied, such as the costs of postage. Double check that your information is correct;falsifying a customs form is against the law and eBay policy. I dont accept returns, why do I have to pay for a return postage label? Then to top it all off she left negative feedback calling me a liar. Enter the desired refund amount, and select Send refund. I hope to here from EBAY and or the Community to help me make the right decisions. It would leave a sour taste in my mouth too. Any reputable online retail store will accept the return of damaged items or items sent in error and will reimburse the return shipping cost. Technically, yes, you can refuse a request, but the buyer has ways to open an account case with eBay who will make the final decision. Its important to request the refund within a timely manner. One big concern many resellers or potential resellers have is getting an eBay item returned damaged from a customer or be a different item then they originally shipped. If the buyer is sending an item back because it doesnt match the listing description or it arrived damaged or faulty, youre responsible for the cost of return shipping, even if you dont offer returns. Here are some of the most common ways eBay sellers are scammed. Simply retain your proof of postage as-per PayPals terms and conditions and submit a claim for a refund. When this happened to me the seller I responded to the buyer my opinion on how to remedy the damaged item. He had put the charger back in the box without the proper padding and it was definitely tossed around and bent in on several sides.
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