If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. Ebay counters that its penalty fees for return rates of over 2% are "to ensure buyers receive the best shopping experience possible, bringing more buyers and more sales for sellers" and. The eBay Money Back Guarantee is not a product warranty. I used to send out many of my items without insurance! But the seller should communicate with you. You can't deduct the original shipping cost from any refund amount. Your email address will not be published. It covers purchases paid with PayPal and most other electronic payment methods. If you have a complaint item not as described and you dont accept returns for a reason that is mentioned in your listing, eBay will side with you and you are in a position not to accept the return. I will fight for them to cover my packages. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. Ebay sides with buyers in not as described claims. Just remember, if it is not mentioned in the listing, its a potential reason eBay would side with the buyer in an event of an Item Not As Described return request. Maybe you listed the item with wrong information or you didnt include something in the listing that needed to be included. When I go in to create a listing on eBay, I can choose the option No returns. This is something I make sure I have checked each time I list something on eBay. How long should I give a seller to fix the problem before I contact eBay? It sucks , but ebay says its your fault and buyers can return for an reason. Who pays the cost of return shipping depends on the sellers return policy and the reason for the return. If the returned item is opened, used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. Sellers accept the majority of the risk when choosing to sell here. It has mostly been a hobby that makes some extra cash, but sometimes it serves as my main income as well. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. You can always report the buyer later for misusing the MBG. Still, it wouldn't really matter what you put in the description. I first contact the buyer and find out what is wrong with the item. 07-05-2020 Always get info to present to eBay and call them before responding to the buyer to see where they stand with the return. You can choose whether to accept returns if a buyer changes their mind about a purchase. Buyers may not misuse our returns processes such as requesting a return and then sending a different item back. So customer buys two items and finds they will not work with their TV and then submits a claim to Ebay that the product "Does Not Work" and it was "Not As Described" and now I'm expected to issue a refund for both the items and shipping costs both ways. Something went wrong. You're covered by the eBay Money Back Guarantee if you receive an item that is not as described in the listing. Send a message to the customer to solve the problem. Select your reason for the return and enter a comment about why you're returning it. This is a win win for both of us. This is something I have saved as a document and I just copy and paste it into all of my listings. If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches or defects. In some cases, we may automatically accept a return request on your behalf. 1. Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. and another item where the item returned was not the part I sent. Taking photographs will protect you in the event eBay buyer damaged item and wants refund. What if the seller doesn't offer returns? I describe anything that is not working with the item, any wear on the item, scuffs, scratches or anything that would potentially be a reason for the buyer to want to return the item. If your case qualifies and is eligible for eBay Buyer Protection, eBay will refund your full purchase price plus original shipping. It covers purchases paid with PayPal and most other electronic payment methods. I find that if an item sells once, it will again. An item is sold that has certain compatibility requirements, let's say, an electronic accessory for a TV. 2. Find the item under Returns and canceled orders. That does not mean that you will automatically have to accept a return and refund their money if you get a request. See Partial refund guidelines. Take great pictures! If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. You'll also be responsible for covering return shipping costs. If they say they will side with you, you will be able to relay that information to the buyer that it was clear in the listing and that you will not be accepting the return for that reason. To the OP- the great thing is, you are selling items without much competition, apples to apples. The criteria for Top Rated Seller is here: Top Rated Seller Program. Tip This is the plan of action I take with the few requests that I get for a return and 9/10 times, eBay sides with me. This is just a third reminder that I will not be accepting returns and will help the buyer to be more sure about themselves when they purchase the item. Tune into our last eBay for Business podcast episode of 2022! After 15 business days, if we don't see any indicators that the item is on its way back to you, we may close the return and protect you from negative feedback. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. Seller terms are superceded by the UA, even if your buyer may have falsely invoked the NAD claim. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. Some people think private sellers have to accept returns and this is just not the case. NOTICE: 3D glasses are all different and must have a compatible TV set to work. Do I need to pay extra for the eBay Money Back Guarantee? Youll receive the return shipping label credit on your monthly invoice. . We'll automatically close a return request if there's been no activity. Make sure the barcode is clear so the carrier can scan it easily. But they don't have to disrupt your businessor your profits. Do not give a refund without getting the item back! Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. Just go to the ResolutionCenter and let us know. Buyer pays for return postage: . We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. If you're responsible for return shipping costs and used an eBay label, we'll deduct the cost of the label from your refund. You always want to do your part to keep that communication open and positive with the buyer, even if they are upset and not doing the same with you. See our page on, Would you like us to help with an open return request? Refunds go back to your original payment method and are typically available within 3-5 business days. Were not perfect and we can make mistakes. If you do not refund, and the buyer asks eBay to step in, you will receive a defect on your account, your Final Value fees are forfeited, and the buyer keeps the item. If we're asked to step in to help, we may ask the buyer to return the item to you. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. You can find more information about our requirements for returns and eligibility for coverage in our eBay Money Back Guarantee policy. Good luck! One buyer in particular contacted me asking for a partial refund for an item that he received damaged. The terms authorize us to include fees for item refunds or return shipping on your monthly invoice, which may be charged to your automatic payment method on file, if any. If return shipping is not payable by seller in accordance with the sellers return policy, return shipping costs are the buyers responsibility. Only if you have proof that the seller is lying (a conflicting message from buyer etc.) This will definitely help any return request case that comes your way and a good habit to get into. A buyer insists the item was not as described in order to force a return. This happens more often than not. itemyou can deduct up to 50% We'll remove feedback and defects and we'll take care of any remaining issues with the buyer You'll receive a credit for returns shipping cost when the buyer falsely says the item is not as described. Copyright 1995-2023 eBay Inc. All Rights Reserved. Here's how you can protect yourself as a buyer: If your item hasn't arrived or isn't as described, contact the seller by opening a case in the Resolution Center. You don't accept returns in your policy, and the buyer changed their mind about a purchase. If you implement these return policy tips to your eBay listings, your return requests will be less and your actual returns will be almost non-existent! If you received an item that wasnt as described, well typically help you return it to the seller first and then refund you. Noin line with 'ebay reality' it works .more like THIS as posted upthread>>>>>>>>Still, it wouldn't really matter what you put in the description. You accept returns in your policy, and the buyer changed their mind about a purchase. Its always good to see where eBay stands with the case before you contact the buyer back. You'll receive the return shipping label credit on your monthly invoice. The seller will also pay for return shipping. Delivery: Estimated between Wed, 22 Mar and Thu, 6 Apr to 98837. Once you request a return, the seller should get back to you within 3 business days. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under our seller protections. If you use alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refund youll receive. They will just accept that they are not covered and walk away. resolve problems in the Resolution Center, Find out more about eBay Buyer Protection. Ifyou use an eBay returns label, tracking details areautomatically uploaded. Research your model before purchasing this because there will be no returns for buying the wrong item. By having insurance, the buyer got his money back and I was still paid for my item. The unofficial eBay subreddit. If you don't already know what kind of return policies you want to offer your customers, start with our How returns work article. Some business equipment categories that may be covered by the. Choose the item above to start resolving a return. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. Thats the great thing about implementing these tips. Almost 100%, I will receive a letter from the carrier that they have done their research and investigation and they find that it is not covered. 2022 Flea Market Flipper. This will get them to move the decision in my favor and pay out the damage coverage. Check out our FREE intro Workshop! eBay Business Equipment Purchase Protection. When youre responsible for return shipping costs and you're using an eBay return label, we deduct the amount from your refund. Read our article on, Need help with return shipping? If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. Disclaimer. Check out how to file a damage claim with FedEx if your item gets damaged. Offer customers 30 day refund policy because EBay is always going to side with customers. Have A Clear eBay Return Policy When you start selling on Ebay, decide if you are willing to take returns at all. Once you've accepted a return, the buyer should send the item back to you as soon as possible. In the rare instance, this can happen. Generally, theyll ask you to send the item back using one of the following: The sellermay contact you to make other arrangements, such as returning the item to their store or reimbursing you for return shipping. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. If your item hasnt arrived, or isnt as described,let the seller know. Every single time we have called eBay they mentioned we need to pay for return shipping since the item is not as described. For example, you may haveopted to automatically accept return requests. I dont have to pay to get the item back and the person is happy because I resolved their problem. naM fo elsI. On top of clicking no returns in the actual listing, and putting my Terms & Conditions in, I notate it again that the item is as is, no returns.. How to use your eBay earnings to purchase shipping labels. Print an eBay return label Tip Many buyers only make purchases from sellers that offer a returns policy. In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. Take good photos with good lighting from every angle. Now I'm supposed to give a full refund, but it says "once buyer returns the product", so doesn't this mean I won't have to since the can't return it? The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. The dispute is Not As Described. I don't plan on stopping any time soon. eBay item number: 295512568921. tnecserC weiV knorC 9. yellikallaB. I will ask them if they want to keep the item and I will give a partial refund with Paypal for X amount. Sometimes eBay will send the Return Shipping Label and charge him, which is easiest. But anyway, what I have been known to do is to change condition of new item to New Other, and then add a few crucial details and specifics in the Condition Description box HOPING they MIGHT actually read it. Honestly, this is one of those lessons I have had to learn the hard way. 01-08-2020 Tip When you start selling on Ebay, decide if you are willing to take returns at all. They sent a photo with the item label-side down and when I asked to flip it over and send the correct photo requested, they said "Darn! For more information, see our Condition of returned items policy. Offer a replacement item. He tried to re-tie it down with new straps and put in a request for a refund. If the expected shipping charges cost more than the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. Fedex and UPS are very hard on items and 1/10 of my items I ship is damaged with shipping. Did you know that a free refund can increase the conversion rate of your listings by up to 25%*? Your eBay buyer claimed the item was not as described. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. eBay's policy today (2016) is that if something isn't as described, the seller pays for return shipping, regardless of any policy claims by the seller in his listing.
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