If you do not fly on the departure portion of your reservation, you will lose the full value of your ticket(s). (Opt out at any time). Although we specialize in student and youth discounts, most of our promo codes apply for all ages. Where we incur any liability for a travel service provider change or cancellation fee for any booking which you change, you agree to compensate us for the amount of that fee. These policies and rules are binding on you, so be sure to review them before purchase. Sound good? If that happens, we will not pay any booking cancellation or other fees or any accommodation, travel or other costs you incur because you are denied boarding, are unable to travel as scheduled or are otherwise unable to use your booking. Please be patient with us and know that a real human is on the other end of your call or chat answering your questions. Please allow adequate time to obtain any such advice or documents. Due to the large volume of requests, our teams are currently prioritizing customers whose travel is scheduled within the next 72 hours. Airlines have specific guidelines for minors traveling without an adult (Unaccompanied Minors). You must comply with local government regulations. You may check and correct any input errors in your booking up until the point at which you submit your order by clicking "Finalise Order". I had leave revoked in the military and had to cancel my trip. Change rules and fees can vary tremendously. Your travel credit and expiration date can be found in My Wallet. Packages cover a All airline tickets must be issued in the name of the passport/photo identity holder. Your home country and destination country will likely have travel requirements. To find out if there is a fare difference . If you require your confirmation email to be resent please contact us. If you are not familiar with a stopover, it is when you are traveling from one destination to another, and stopping along the way (or the way back) in another city. Please note that some airlines may refuse such requests and treat the transfer as a cancellation and rebooking. When changing travel arrangements we may have to rebook you to current fares and rates, which may result in an increase in the cost of your arrangements, in addition to our administration charge and the travel service providers change fees. It depends on the airlines waivers and if the travel ban actually applies to you. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Therefore, where your requested travel arrangements require that your personal information be sent to an overseas recipient (other than any of our overseas related entities), you agree that this is at your risk and we will not be liable or accountable for how those recipients handle your personal information. The booking confirmation email or reference number must be given to the accommodation provider at check-in. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Change rules and fees can vary tremendously. I called StudentUniverse to get a refund on my flight, and I repeatedly told the woman on the phone to cancel my flight under my name and not my friend's. I even confirmed with my birthdate, but she just said "yeah, yeah, yeah whatever" the entire time, and it turned out at the end that she didn't cancel my flight, but my friend's instead, and . Your legal rights in connection with the provision of individual services and third party arranged packages are against the specific provider and are not against us, except to the extent a problem is caused by fault on our part. Please advise your consultant of any special requirements that you may have, for example, special meals, medical requirements, and so on. We accept most major debit and credit cards. We cannot issue a refund for you if the airline policy does not allow it. The lead-named traveller must provide written notification. https://travel.state.gov/content/travel.html, www.libertytravel.com/flights/baggage-fees.jsp, https://www.studentuniverse.com/about-us/privacy-notice. For all passport holders, our consultants can obtain specific information from an external visa advisory service provider on your behalf (if you wish, we can assist you to obtain visas through this external service and fees will apply). Search for the total number in your party and log in (or Sign up) as yourself. Airlines are very strict on name changes once the ticket is issued, so please be careful if you're booking a flight for anyone but yourself. In some cases, where neither we nor the travel service provider are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the travel services you have bought or a suitable alternative (at no extra cost to you). AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. The request process may take up to 4-6 weeks due to the overwhelming volume of requests airlines are receiving. For updated testing or vaccination requirements by country, check out our list of where Americans can travel right now for details. When youre ready to use it, you can check flights on our website to have an idea of what you want. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. . Please check your airline's policy. In some cases, failure to present required vaccination documentation (e.g. For all travel we strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. You will need to input your traveling companions' details before entering your credit card information. You will need to input your traveling companions' details before entering your credit card information. Please contact your airline or refer to its website for detailed information regarding their checked baggage policies, or alternatively please visit www.libertytravel.com/flights/baggage-fees.jsp for more information. An incorrect name on a booking may result in an inability to travel on that booking and the booking being cancelled. you will be asked to show the childs full unabridged birth certificate. Please see your booking confirmation email for details of your booking provider and confirmation reference. Please ask us to confirm what protection may apply to your booking. Refund Policy. If we have several people messaging us for the same problem, it actually slows us down and takes time away that could be spent helping more people. Please understand that travel service providers may not be able to accommodate every request. No one other than a party to this agreement, their successors and permitted assignees, shall have any right to enforce any of the terms of this agreement, including under the Contracts (Rights of Third Parties) Act 1999. Your order constitutes an offer to buy a product. It is your responsibility to ensure you have the proper visas/documents. No. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate. We do not warrant the accuracy of information provided by any external service and accept no liability for any loss or damage which you may suffer in reliance on it (except to the extent caused by fault on our part). We strive to resolve any dispute amicably. Please check that your passport is valid for 6 months or longer than your intended travel time. Your travel service providers will be identified on your quote or travel documents and their respective terms and conditions will be available directly on their websites or by contacting them. Individual countriesor even airlineshave the ability to require vaccinations from would-be travelers. Tuition and Fee Policies in the Event of Campus Closure. Regardless of the situation, we have to stick to airline policy. You will need to know the legal name and date of birth of your friend(s). Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. Please let us know of any special requirements you may have for your travel arrangements such as special meal and seating requests, room type or disabled access. We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. Name changes are not permitted in any instance (subject to the section below If you transfer your package holiday). It is your responsibility to check the USA Government Travel advisories for your intended destination at https://travel.state.gov/content/travel.html. There are also plenty of travel deals available to all young people (18-25 year-olds). You agree and acknowledge that such monies will not be held by us on trust for and on behalf of you and we may hold such monies in any account as we see fit, including with our own and/or other customer money. Some bookings and other products and services made available by StudentUniverse are subject to additional terms and conditions disclosed to the buyer during the order process. After placing an order, you will receive an email from us with a StudentUniverse invoice number acknowledging that we have received your order. If your airline does appear to . Without derogation of the obligation to arbitrate, any court proceedings relating to a Dispute, including but not limited to confirmation or vacatur of any arbitral award, shall be conducted exclusively in the state or federal courts sitting in Boston, Massachusetts. Our agents cannot enter these codes once an order has been placed online. How much can I bring? Yes, same airline. Additional fees for baggage may apply. When assisting with an international travel booking, we will assume that all travellers on the booking have a valid passport. In accordance with the Package Travel Regulations, if we have arranged a package for you and the travel arrangements are not performed with reasonable skill and care we will make good those arrangements or pay you appropriate compensation if this has affected the enjoyment of your trip. We strive to make sure your travel arrangements are satisfactory. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; Your email address; A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world) The specific details of your request. Airlines have been updating their policies regularly as the situation is still changing. Ticket holders must have current student or academic/teaching staff identification and/or proof of age with them when travelling. If we have arranged a package for you and you are prevented from taking your travel arrangements you may make a request to transfer those arrangements to another individual. Get Studentuniverse Refund Policy Coupon Code from this link and save money on your next purchase. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We understand a lot of you have been asked to vacate your university or study abroad programs immediately. All terms & conditions of fares we advertise are noted at the bottom of the ad and should assist you in finding the price you're looking for. Take advantage of our promo codes and special offers to save even more. No compensation is payable in respect of minor changes. First, visit the link for Studentuniverse Refund Policy Coupon Code. All prices are subject to availability and can be withdrawn or varied without notice. This use of our name is purely for reasons of identification and does not denote ownership, supervision, or control by StudentUniverse in any way. Students are required to pay all, or a portion, of their tuition and fees for any registered course unless enrollment is officially cancelled prior to the start of university classes. Enjoy the discount! proof of yellow fever vaccination) may deny you entry into a country or invalidate your travel insurance cover. Please note, you may not meet the eligibility requirements and may be required to obtain a visa. Sometimes airlines provide us with fares we cannot display online, even to our members. Most Popular. Any request for changes to be made must be in writing from the leadnamed traveller who made the booking. Travel documents may be subject to certain conditions and restrictions including being non-refundable, non-date-changeable and subject to cancellation and amendment fees. It is your responsibility to ensure that you have valid travel documentation, including but not limited to passports, visas, transit visas, green cards, and/or certificates of authenticity, which meet the requirements of immigration and other government authorities at every destination. Please understand this process can take several months to get a resolution and we cannot guarantee it will result in a refund. You must notify your consultant of your payment once it has been made. If your travel is further out, please wait and call us closer to your flight or message us via email or facebook messenger. The relevant travel service provider, and not StudentUniverse, will be responsible to you for the provision of the relevant travel service. Alternatively you can ask us for copies. We may check your student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. Yes! We understand the US DOT has recently issued a statement advising airlines to refund passengers for flights to, within, or from the United States that are canceled by the airline. Most airline tickets do allow changes for a fee, plus any difference in fare. You acknowledge that we deal with thousands of travel service providers around the world (some of which are very small operations or are located in countries with laws, and/or in regions with technology, which may not be advanced as those existing in the UK). If you do not see a travel credit and believe you have one, please give us a call to confirm. Make sure there are enough seats remaining for your party and let everyone go through the checkout process. Any services we provide to you are collateral to our agency relationship with the travel service provider and are separate to the actual provision of the travel services. That depends on the airline policy. We and or our affiliates may charge an online booking fee; this fee is highlighted upon payment and is always non-refundable. combination of at least two of the following components selected before Travel Clinics, operated by Masta Limited, provide comprehensive travel health advice and same day vaccination and anti-malarial services. Have a look and see if there is one that works for you! If payment is not received from the issuer for any reason, you agree to pay us all amounts due immediately on demand. Such recipients may include the overseas travel service providers with whom you seek to make a booking. These policies and rules are binding on you, so be sure to review them before purchase. Most airlines are not offering full refunds at this point, except in very specific circumstances. Under EU law (EC 261/2004) you have rights in some circumstances to refunds or compensation from your airline in cases of denied boarding, cancellation or delay to flights. If you don't see a credit that you think should be there, give us a call. To use your promo code, enter it in the space provided on our checkout page. You therefore agree not to look to StudentUniverse and/or its affiliates, parent company, employees, shareholders, subsidiaries, officers, directors, successors, agents, and assigns with respect to any act or omission of such providers. Such terms and conditions may be disclosed by use of hypertext links. If a deposit was paid by credit card, you agree that the card may be debited for final payment without further approval by the balance due date. Refund Policy. Where we accept your order, we will confirm such acceptance to you by sending you an email that confirms that the booking has been accepted on behalf of the provider. If you do not wish to cancel online we can help you faster if you provide as much information as possible when you reach out to us please provide the following information: Please dont! If you book a package which does not include flights, our ABTA membership means that we provide financial protection for your money. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. It is your responsibility to ensure you have valid travel insurance that covers and is appropriate for your needs. If, after our confirmation has been issued, you wish to change your travel arrangements in any way, for example your chosen travel dates or accommodation, we will do our utmost to make these changes but it may not always be possible. Our registered office is at Level 6, CI Tower, St Georges Square, High Street, New Malden, Surrey, KT3 4TE. You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. We aim to provide you with an amazing travel experience. advance purchase tickets and non-flexible fares) may not be changeable after a reservation has been made and any alteration could incur a cancellation charge of up to 100% of the service cost. Your credit is only good for the original airline your flight was booked with, and you'll need to give us a call to rebook. Please travel responsibly and take into account all local health guidelines and restrictions in both your home city and the destination youre considering visiting before traveling. We will advise you of the amount of the deposit and date for final payment at the time of your booking. It is entirely at the airlines discretion to provide you with a seat on a later flight. Currently, there are no nationwide testing requirements for domestic travel, but each state may set their own requirements. This fee may be reduced from our standard fee due to the circumstances, and used to cover things like the costs of requesting a refund on your behalf. At this time, airlines have stopped issuing refunds to focus on customer service and protecting passengers. We accept no responsibility for any extra expenses that may arise, extra hotel taxes and fees, cancellations or freight charges from your bank or credit card company. We strongly advise you go to fco.gov.uk to find out more about your destination prior to the commencement of travel. If you are actually not allowed to enter a country because of a travel restriction, you may be eligible for a refund, depending on your airlines policy. They may change due to air traffic control restrictions, weather conditions or operational requirements. Travel & Covid-19: Everything you need to know. All refunds will be delayed until the situation stabilizes. In addition, StudentUniverse has its own cancellation policies and rules to which you also agree: Cancellation received 60 days or more before departure of first product to depart in relevant booking: Deposit to be held. You should be able to view your travel credit in the "My Wallet" section of your account when logged into our site. If we can't resolve your complaint, go to abta.com to use ABTA's simple procedure. To make a booking, click "Buy Now" and follow the prompts that appear on-screen. Please note that we can *NOT* reinstate your flights for you if you cancel them. Service providers reserve the right to refuse service to travelers at their sole discretion and including, without limitation, if the traveler (i) lacks proper documentation for the country of destination; (ii) has a contagious disease; (iii) is under the influence of alcohol, drugs or narcotics; and/or (iv) manifests disruptive and/or unruly behavior. Basic Economy . If any dispute arises between you and us, the laws of England and the jurisdiction of the English Courts will apply. All rights reserved. We know, its very confusing! On the ticket, they have a link to go to the website of the airline. Eligibility, Joining, and Website Information, Itineraries with more than 2 destinations. For any excursion or other tour that you book while on travel arranged by us, your contract will be with the operator of the excursion or tour and not with us and your legal rights in connection with such excursion or tour will be against that operator. How do I book seat assignments and meal requests? Some products and benefits are restricted to enrolled students and faculty members at accredited colleges or universities and youth 16-25 years old only, others are not, please see https://www.studentuniverse.com/about-us/booking-terms-conditions. If your airline does appear to allow refunds, we recommend following up with us in 4-6 weeks to follow-up. Anyone can book accommodation with StudentUniverse Hotels; you do not have to be a student. Please contact us to see if your booking qualifies. These hotels will be clearly marked and confirmation of the discount possibility will be included in the booking confirmation email. If your query is not urgent, please expect a delay in receiving a response. If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. StudentUniverse is not an insurance company. Whether the cancellation is initiated by you or the provider, in addition to any supplier and airline cancellation/amendment fees, we may charge the following fees on a Per Passenger, Per Booking basis in our sole discretion: (A) Domestic US flights: Cancellation Fees: $75.00 / Amendment Fees: $75.00; and (B) Flights to/from the Rest of the World (destinations outside of USA) Cancellation Fees: $250.00 / Amendment Fees: $150.00. How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? Vote. Some countries have reopened borders to international travelers, with guidelines or restrictions. To find the change rules for your flight ticket, look under the My Trips section of your account. When emailing us, make sure you include the invoice numbers of everyone in your party. We can arrange travel insurance for you or provide you with a quote or general information about the travel insurance options available to you. We strongly encourage you to check all dates, details and restrictions (including whether the booking is non-refundable, non-date-changeable or subject to cancellation and amendment fees). All departure and arrival times on your flight ticket are provided by the airline and are estimates only. Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. Please confirm which airline your credit is with by visiting My Wallet. Fulfillment of a request cannot be guaranteed. In particular, you agree that in certain circumstances (such as where you request us to book international travel for you), we are permitted to disclose your personal information to overseas recipients. You agree that your sole legal recourse is against the specific provider, not StudentUniverse or its affiliates, parent company, shareholders, directors, officers, employees, agents, or contractors. If, for any reason, any travel service provider is unable to provide the services for which you have contracted, your remedy lies against the provider, and not against StudentUniverse. In all circumstances, we will not be liable where any failure in the performance or provision of your travel arrangements is due to: (a) your acts or omissions or the acts or omissions of another member in your group (b) any third party not connected with the provision of your travel arrangements and where the failure is unforeseeable or unavoidable or (c) unavoidable and extraordinary circumstances (including but not limited to war, threat of war, riot, civil disturbances, industrial dispute, terrorist activity and its consequences, natural or other disaster (such as volcanic ash or hurricanes), nuclear incident, fire, adverse weather conditions (actual or threatened, including snow and fog), closed or congested airports or ports, unavoidable technical problems with transport and similar events). Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. Studentuniverse Refund Policy Coupon Code can be found at this link. All such terms and conditions (including limitations of liability) apply to these Booking Conditions and, accordingly, a reference to these Booking Conditions shall mean the terms and conditions set out herein as well as all terms and conditions of any provider of your travel services. If you do not check-in on time or cancel your flights prior to departure, the airline can cancel out your flight and any subsequent flights, and prohibit any changes or refunds. you may have booked a United ticket that was operated by a partner airline). In securing the reservation with your credit card details, you confirm that you and all travelers are over the age of eighteen (18) and that you are solely responsible for the remainder of the payment to the accommodation provider upon arrival. Business Details ago By providing personal information to us, you agree that our Privacy Notice will apply to how we handle your personal information and you consent to us collecting, using, disclosing and otherwise processing your personal information as detailed in our Privacy Notice. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Student bookings are for verified students and academic staff of accredited universities and colleges of further education, and youth 16-25 years old only. See the chart above for the best number to call. Please be aware that overseas safety and hygiene standards are often lower than in the UK. Prices are not subject to increase after you make full payment, except for charges resulting from increases in government-imposed taxes or fees. You authorise us to charge all amounts payable by you in relation to the services provided to the card designated by you. We can also offer you ABTAs scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. So call once, get in line and hang tight! Log in to your account on our website and go to My Wallet to view your credit. Keep in mind that Basic Economy flights and partially-flown itineraries are not eligible for refunds. Additional taxes and surcharges that cannot be pre-collected may be charged locally by car rental agencies, hotels or other suppliers. Transport and accommodation providers have differing cancellation policies and rules. Any booking you make will be with the relevant travel service provider and not StudentUniverse. Beginning January 26, 2021, all travelers entering the USincluding US citizenswill be required to provide proof of a negative COVID test taken within 3 days prior to your flight. When you make a booking with us, you acknowledge and agree that we will be acting as an agent only for the relevant tour organiser or travel service provider, including in relation to packages that we arrange, and that neither StudentUniverse nor any of its directors, employees or agents has any liability of any nature in connection with the relevant travel service, except as set out in these Booking Conditions and the Package Travel Regulations. We are committed to protecting your personal information and will process your personal information in accordance with our Privacy Notice, available online at studentuniverse.co.uk/students/privacy-notice or in store. If you have registered before, please check your registration is valid and has not lapsed. The US government keeps a list of travel requirements for all countries at http://travel.state.gov. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. :). We have no responsibility for these services, nor do we have the authority to make any warranty or representation regarding their standards. You should save and/or print a copy of these Booking Conditions at the time the booking is placed. If you fail to follow this procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were travelling and this may affect your rights. To find the change rules for your flight ticket, look under the My Trips section of your account. Occasionally a travel service provider may have to make changes to your original booking. However, some countries (Iceland, Greece, etc.) If your ticket was on two separate airlines, youll have a partial credit for both of the airlines. 2013-2023 StudentUniverse. We can definitely help you with your flights if you booked through us, unless you've booked with these airlines: If you've booked with one of these airlines, we do not have access to your ticket and you'll need to contact the airline directly.
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